Overview

At The Well-Fed Family, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we are here to assist you with our hassle-free refund policy, in compliance with Australian Consumer Law.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The request for a refund must be made within 30 days of the purchase date.
  • Proof of purchase is required (e.g., receipt or order number).
  • The product must not be significantly damaged or used beyond what is reasonably necessary to inspect it.

Non-Returnable Items

We do not accept returns for products that have been used extensively.

Process for Refund

Contact our customer service team at shop@thewellfedfamily.com with your order number and reason for return. We will provide you with instructions for returning your product.

    Defective or Damaged Products

    If you receive a defective or damaged product, please contact us at shop@thewellfedfamily.com immediately with details and photos of the issue. We will arrange for a replacement or refund, and cover any return shipping costs.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [customer service email], and we will guide you through the exchange process.

    Contact Us

    For any questions regarding our refund policy or for further assistance, please contact our customer service team at:

    We are here to help you and ensure you have a positive experience with our products and services.

    Your Rights Under Australian Consumer Law

    This policy is in addition to your rights under the Australian Consumer Law. If the product you have purchased has a major failure, you are entitled to a replacement or refund. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

    Governing Law

    This refund policy is governed by the laws of Australia. Any disputes arising in connection with this policy will be subject to the jurisdiction of the courts of Australia.